Responsible Gaming at najee
Gambling is entertainment — and najee is committed to keeping it that way. We provide every Bangladeshi player with the tools, knowledge, and support needed to stay in control of their gaming experience. Your wellbeing always comes first.
Our Commitment to You
najee treats responsible gaming as a core platform value — not a legal checkbox. These six pillars underpin every decision we make about how our platform operates for players across Bangladesh.
Strict 18+ Age Policy
najee does not permit any person under the age of 18 to register an account, place bets, or access real-money games. Age verification is mandatory during KYC and is enforced at every stage of the account lifecycle.
Player-Controlled Limits
Every registered player can set personalised deposit limits, loss limits, and session time limits directly through their account. These controls put the power firmly in your hands and can be adjusted or tightened at any time.
Self-Exclusion on Demand
If you feel that gambling is becoming a problem, you can request a self-exclusion of 30 days, 90 days, 6 months, 1 year, or permanent closure. Self-exclusion takes effect immediately and cannot be reversed during the chosen period.
Proactive Monitoring
Our responsible gaming systems monitor account activity for behavioural patterns associated with at-risk play — including unusually long sessions, rapidly increasing bet sizes, and repeated failed withdrawal reversals. Flagged accounts receive proactive outreach from our support team.
24/7 English Support
Our support team is available around the clock via live chat on the platform. All support is delivered in English on Bangladesh Standard Time (BST, UTC+6). Support agents are trained to handle responsible gaming queries with sensitivity and without judgment.
Ongoing Player Education
najee provides clear information about how games work, the odds involved, and the statistical nature of gambling outcomes. We want every player to make informed decisions — understanding that the house edge is real and that gambling should never be treated as a source of income.
1. Age Restriction and Verification
najee operates an absolute minimum age policy of 18 years. This applies to all account holders, across all products — including sports betting on cricket (BPL, IPL, T20 World Cup), football, kabaddi, and all live casino and slots games. No exceptions are made.
When you register an account with najee, you confirm that you are at least 18 years of age. During the Know Your Customer (KYC) verification process, you are required to submit a government-issued identity document — such as your Bangladesh National Identity Card (NID) or passport — which confirms your date of birth. Accounts where age cannot be verified will be suspended pending successful identity verification.
If najee has reasonable grounds to suspect that an account holder may be under 18, the account will be immediately suspended and all deposits frozen pending investigation. Any winnings accumulated by an underage player will be withheld.
Parental Controls
If you share a device or computer with a minor, we strongly recommend using parental control software to restrict access to online gambling websites. This is especially important on shared mobile devices, which are the primary method of access for many players in Dhaka, Chittagong, Sylhet, and other cities across Bangladesh. Parental control tools are available from your device's operating system settings and from specialist third-party providers.
2. Recognising Problem Gambling
Problem gambling can develop gradually and is not always easy to recognise — particularly when it is happening to you. najee encourages all players to periodically reflect on their gambling behaviour and to be honest with themselves about whether gambling is still a form of entertainment or has started to negatively affect their life.
The following are common warning signs that gambling may have become a problem. If you recognise several of these in your own behaviour, we strongly encourage you to reach out to our support team or to apply one of the responsible gaming tools described below.
- Spending more money on gambling than you originally planned or can afford to lose
- Chasing losses — placing further bets in an attempt to recover money already lost
- Gambling with money set aside for essential expenses such as rent, food, or bills
- Feeling anxious, irritable, or restless when not gambling
- Lying to family members or friends about how much time or money you spend gambling
- Neglecting work, study, family, or social responsibilities because of gambling
- Borrowing money or selling possessions to fund gambling activity
- Being unable to stop gambling even when you have decided to
- Gambling as an escape from personal problems, stress, or negative emotions
- Feeling that you need to gamble with larger and larger amounts to get the same excitement
3. Responsible Gaming Tools
najee provides a comprehensive suite of responsible gaming tools that every account holder can access and apply at any time. These tools are designed to help you set boundaries, manage your gambling activity, and step back when you need to — quickly and without friction.
All responsible gaming tools are accessible by contacting our support team via live chat on the najee platform. Our agents will apply any limit or restriction you request promptly and without asking you to justify your decision. You are always in control.
Deposit Limits
Set a maximum deposit amount per day, per week, or per month in BDT. Once your limit is reached, further deposits are blocked until the limit period resets. Limits can be reduced immediately; increases take effect after a 24-hour cooling-off period.
Loss Limits
Set a maximum net loss amount per day, per week, or per month. When your net losses reach the limit, your account is automatically restricted from further wagering for the remainder of that period. This prevents chasing losses in real time.
Session Time Limits
Set a maximum duration for each gambling session. When your session reaches the time limit, you will be automatically logged out. You can also enable in-session notifications at intervals (e.g., every 30 minutes) to remind you how long you have been playing.
Reality Checks
Enable periodic on-screen reminders that display your current session duration, total wagered amount, and net win or loss for the session. Reality checks are a powerful way to maintain perspective and make conscious decisions about continuing play.
4. Deposit and Loss Limits in Detail
Deposit and loss limits are among the most effective tools for managing gambling spend. najee supports limits denominated in Bangladeshi Taka (BDT), making them directly relevant to the financial circumstances of players across Bangladesh who fund their accounts via bKash, Nagad, Rocket, or Upay.
How Deposit Limits Work
You may set a daily, weekly, or monthly deposit cap in BDT. For example, you might set a daily deposit limit of ৳2,000 and a monthly cap of ৳20,000. Once either limit is reached, the deposit function is temporarily disabled for the remainder of that period. Deposits made via bKash, Nagad, Rocket, Upay, or bank transfer all count equally toward your deposit limit.
Reducing a deposit limit takes effect immediately — the lower limit is enforced from the moment the change is confirmed by our support team. Requesting an increase to an existing deposit limit requires a minimum 24-hour cooling-off period before the higher limit comes into force. This delay is intentional and is designed to prevent impulsive decisions made in the heat of a losing session.
How Loss Limits Work
A loss limit tracks your net losses — that is, the total amount you have wagered minus the total amount you have won back — within the defined period. If your net losses reach your chosen limit, further wagering is suspended until the limit period resets. Loss limits are calculated in real time across all najee products, including sports betting (cricket, football, kabaddi) and live casino games.
5. Self-Exclusion and Account Suspension
Self-exclusion is the most powerful responsible gaming tool available on the najee platform. It is designed for players who feel that they need a complete break from gambling — whether as a precautionary measure or in response to a recognised problem.
Self-Exclusion Periods
Players may request self-exclusion for the following periods:
- 30 days — a short-term break to reset perspective
- 90 days — a medium-term exclusion to establish healthier habits
- 6 months — an extended break for more serious concerns
- 1 year — a long-term exclusion for players who need sustained distance from gambling
- Permanent closure — an irreversible account closure for players who wish to stop gambling entirely
What Happens During Self-Exclusion
Once a self-exclusion request is confirmed by our support team, the following actions are taken immediately:
- Your account is suspended and you are logged out of all active sessions.
- All marketing communications to your email address and phone number are stopped.
- Deposits are disabled for the duration of the exclusion period.
- Any pending bonuses or free bet offers are cancelled and removed from your account.
- Your account balance remains intact and can be withdrawn during or at the end of the exclusion period, subject to standard withdrawal verification.
Reinstating an Account After Self-Exclusion
For self-exclusions of 30 days, 90 days, 6 months, or 1 year, account reinstatement is possible after the exclusion period has fully elapsed. Reinstatement is not automatic — you must actively contact our support team to request reactivation. We will apply a further 24-hour reflection period before reactivating the account and will provide information about responsible gaming resources before doing so.
Permanent account closures cannot be reversed. If you request a permanent closure, it is final.
6. Time-Out and Cool-Off Features
A time-out is a shorter, less formal break from gambling that is suitable for players who want to pause their activity without committing to a full self-exclusion. Time-outs on the najee platform range from 24 hours to 4 weeks.
Available Time-Out Durations
- 24 hours — an immediate overnight break
- 72 hours (3 days) — a weekend cool-off period
- 7 days (1 week) — a full week away from the platform
- 28 days (4 weeks) — a near-monthly pause for reflection
During a time-out, your account is suspended in the same way as a self-exclusion: deposits are disabled, marketing communications are paused, and active sessions are terminated. Unlike a full self-exclusion, a time-out expires automatically at the end of the chosen period and your account is reinstated without needing to contact support — though we will send you a brief responsible gaming reminder at the time of reactivation.
Session Time Limits
In addition to account-level time-outs, najee supports per-session time limits. These can be set in intervals of 30 minutes, 1 hour, 2 hours, or a custom duration. When the session limit is reached, you are automatically logged out and must actively log back in to continue playing. This friction is intentional — it creates a natural pause point where you can reassess whether you want to continue.
7. Getting Help and Support
If you feel that gambling is becoming a problem — for yourself or for someone you care about — please reach out. najee's support team is available 24 hours a day, 7 days a week via live chat on the platform, operating on Bangladesh Standard Time (BST, UTC+6). All support is provided in English and is completely confidential.
Contacting najee Support
To speak with a najee support agent about responsible gaming, simply open the live chat feature on the platform at any time. You do not need to be in a crisis to reach out — our team is equally available to help you set a deposit limit, apply a time-out, or simply talk through your concerns. There is no judgment and no pressure. You can also contact us by email at: [email protected] (plain text — not a clickable link).
What to Expect When You Contact Us
When you contact our support team about responsible gaming, you can expect the following:
- A confidential, non-judgmental conversation with a trained support agent.
- Immediate application of any responsible gaming tool you request — deposit limits, time-outs, or self-exclusion.
- Information about the resources available to you both through najee and externally.
- A follow-up check-in where appropriate, to ensure the measures applied are working for you.
Supporting Someone Else
If you are concerned about a family member, partner, or friend whose gambling appears to be causing them harm, you may contact our support team to discuss the situation confidentially. While najee cannot take action on another person's account without their consent except in limited circumstances (such as confirmed underage gambling), our support team can provide guidance on how to approach the situation and what resources are available to support affected families across Bangladesh.
8. Tips for Safe Play
Responsible gambling is about maintaining a healthy relationship with gaming and betting. The vast majority of players who use the najee platform do so safely and enjoyably. The following practical tips can help you keep gambling a positive part of your leisure time.
Before You Play
- Set a budget before you start. Decide in advance how much you are willing to spend on your session — and treat that amount as the cost of entertainment, not as an investment. Use najee's deposit and loss limit tools to enforce your budget automatically.
- Set a time limit before you start. Decide how long you want to play and enable a session timer on your account so the platform enforces it for you.
- Never gamble when you are upset, stressed, or under the influence of alcohol. Emotional states and impaired judgment significantly increase the risk of making poor financial decisions while gambling.
- Understand the games you play. Take time to read the rules and understand the house edge of each game. Slots, live casino games, and sports betting all have different return-to-player rates and variance profiles. Knowledge helps set realistic expectations.
While You Play
- Gambling is not a way to make money. Over any significant period of play, the mathematical house edge means the platform collects more than it pays out. Play for enjoyment, not profit.
- Do not chase losses. If you have reached your loss limit for the session, stop. Placing larger bets to recover losses is one of the most common and most damaging gambling behaviours — and it rarely works.
- Take regular breaks. Step away from the screen at regular intervals. Use the time to eat, hydrate, and reflect on whether you are still enjoying the experience.
- Keep gambling separate from other aspects of your life. Do not use money earmarked for rent, groceries, utility bills, bKash/Nagad transfers to family members, or any other essential expense to fund gambling.
After You Play
- Review your session history periodically to stay aware of your overall spend and time invested.
- If you find yourself thinking about gambling frequently between sessions, or planning your day around when you will next play, consider applying a time-out as a reset.
- Celebrate a good session with something other than immediately returning to gamble — this helps prevent the escalation cycle that can lead to problem gambling.
Need Help or Want to Set a Limit?
Our support team is ready around the clock. Contact us via live chat to apply a deposit limit, request a time-out, or begin a self-exclusion — all handled immediately and in confidence.